# FAQ

## When do I get access?
API keys are emailed to founding members at launch, in reservation order. Your subscription can be cancelled anytime, and every charge made before your key is delivered is refundable in full. You'll get your key and setup instructions at the email you paid with.

## How do I reserve a founding spot?
Pick Pro or Lite at [kilowatt.sh/#plans](https://kilowatt.sh/#plans) and subscribe on Stripe Checkout. Your spot is reserved the moment payment succeeds, and the counter on the home page updates. When all 100 are taken, checkout closes and the waitlist takes over.

## When am I charged, and can I get a refund?
You're charged when you reserve, then monthly. Cancel anytime from the billing portal. Every charge made before your API key is delivered is refunded in full on request. If we don't deliver your key, we refund every charge. See [Terms](https://kilowatt.sh/terms).

## How do I cancel?
Open the billing portal from your welcome page or from [kilowatt.sh/account](https://kilowatt.sh/account). Cancelling stops future charges. You can also email ops@avatar33.com.

## What does "unlimited" mean?
No per-token billing and no usage charges. Each plan has per-minute and daily fair-use limits, and cached input is exempt. See [Fair-use limits](https://kilowatt.sh/docs/fair-use).

## Which models are included?
At launch: DeepSeek V4.1 Flash-1017 (open weights, MIT). GLM-5.3-Flash is coming soon and is not available at launch. The `auto` model id routes across whatever is in the lineup; you can pin a model instead. See [Models](https://kilowatt.sh/docs/models).

## How do your limits compare with Morph Ultra's?
Morph publishes higher per-minute limits (for DeepSeek V4.1 Flash: 2,103,237 uncached input and 76,559 output tokens per minute per subscription). Ours are sized to what one developer's agents typically use, which is how we charge $39 instead of $200.

## Is there an uptime SLA?
No. Requests can be rate limited at capacity (HTTP 429 with Retry-After).

## Can an AI agent sign me up?
Yes. An agent can call `POST https://kilowatt.sh/api/checkout` (or the MCP tool `create_checkout`) to get a Stripe Checkout link, which you open and pay. Agents should never pay on your behalf without your approval. See [Agent signup](https://kilowatt.sh/agents).

## What's the free waitlist for?
If you're not ready to pay, the [waitlist](https://kilowatt.sh/#join) holds your place in line and we email you when seats open. It doesn't reserve a founding spot.

## What's the bundled agent?
A hosted open-source agent with a browser, terminal, files, memory, and scheduled routines, running on the same flat plan. It rolls out to founding members after API keys.

## Can I resell access or share keys?
No. Plans are per person. Sharing keys outside your account or serving your product's end users from a flat plan isn't allowed.

## Who runs Kilowatt?
Avatar 8 LLC, an independent company. Not owned by a model lab, cloud, or payments company.

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Source: https://kilowatt.sh/faq · Markdown: https://kilowatt.sh/faq.md · All docs: https://kilowatt.sh/llms-full.txt