# Terms of Service

Effective 2026-11-10. Operator: Avatar 8 LLC (ops@avatar33.com). By subscribing or joining the waitlist you agree to these terms.

## Founding subscriptions
- A founding spot is reserved when your first payment succeeds on Stripe Checkout. There are 100 founding spots; when they're taken, checkout closes.
- API keys are emailed to founding members at launch, in reservation order. Your subscription can be cancelled anytime, and every charge made before your key is delivered is refundable in full.
- Founding pricing (Pro $39/month, Lite $19/month) applies for as long as your subscription stays active.

## Billing, cancellation, and refunds
- Subscriptions bill monthly in USD, starting on the day you reserve. Payments are processed by Stripe.
- You can cancel anytime from the Stripe billing portal ([kilowatt.sh/account](https://kilowatt.sh/account)) or by emailing ops@avatar33.com. Cancelling stops future charges; your plan stays active until the end of the period you've paid for.
- **Before your API key is delivered:** every charge is refundable in full on request. Email ops@avatar33.com from the address you paid with.
- **If we don't deliver your key**, we refund every charge.
- After your key is delivered, charges for past periods aren't refunded, except where the law requires.

## Use of the service
- Plans are per person. No resale, key sharing, or serving your own product's end users from a flat plan.
- "Unlimited" means no per-token billing. Fair-use limits apply as published at [kilowatt.sh/docs/fair-use](https://kilowatt.sh/docs/fair-use). We tell subscribers before limits change.
- There is no uptime SLA. Requests may be rate limited at capacity.
- Models in the plan may change over time; we'll announce lineup changes on [Models](https://kilowatt.sh/docs/models).
- Model outputs are provided as is. You're responsible for how you use them and for complying with each model's license.
- We may suspend accounts that abuse the service or break these terms, and refund the unused part of the current period.

## Waitlist
- Joining the waitlist is free and creates no obligation for you or us. It doesn't reserve a founding spot.
- We may remove signups that are fake, automated abuse, or submitted without authorization.

## Contact
ops@avatar33.com

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Source: https://kilowatt.sh/terms · Markdown: https://kilowatt.sh/terms.md · All docs: https://kilowatt.sh/llms-full.txt